Some immigration decisions are unfairer than others, and this was a rather extreme, though not unusual example of manifest indifference to natural justice. The client initially applied for extension of her spouse visa herself, without help from immigration solicitors, confident that she easily met the requirements of the immigration rules and her case was not complicated. Unfortunately, she failed to provide a full set of bank statements because she had changed her bank and was unable to access her old bank account. Her visa application was refused for failure to provide a mandatory document, despite the fact that her salary was way above the required threshold. She was told to leave the country or appeal and that was when she contacted Kadmos.